01
How do I create an exchange order?
Select the currency you send and the currency you receive in the calculator, enter the amount, transfer network, and your contact details (phone and Telegram), then click “Create order”.
02
How long does an exchange take?
Online payouts to bank cards and crypto wallets are typically processed within 5–15 minutes after blockchain confirmation.
03
Is the exchange rate locked?
Yes, the exchange rate is locked when your order is created. The payout amount is calculated automatically in the calculator with no hidden fees.
04
Which cryptocurrencies and networks are supported?
We support USDT (TON, TRC20, Solana, ERC20, BEP20), USDC (ERC20, Solana, BEP20), as well as native BTC, ETH, SOL, TRX, LTC, and DOGE networks.
05
Which payout methods are available?
You can receive payouts in USD, UAH to a bank card, or in your chosen cryptocurrency.
06
What are the minimum and maximum exchange amounts?
The calculator automatically validates precision and minimum amounts for each asset. For large transactions, we recommend confirming the reserve with support in advance.
07
How can I check my order status?
After submitting an order, you receive a unique Order ID and locked payment details. Our support team is also available on Telegram for real-time status updates.
08
What if I accidentally close the payment details window?
Your active order is automatically saved in your browser for 24 hours. Click “Open active order” below the calculator to view your payment details again.
09
How should I enter my phone number?
The +380 prefix is added automatically. Enter the two-digit operator code and seven-digit number: +380 (67) 123 45 67, or paste the full phone number.
10
Is it safe to exchange through your service?
Yes, we validate every network and address, lock transaction parameters under a unique order ID, and guarantee strict client confidentiality.